Lucia Berte has been applying her knowledge of Continuous Improvement to the Health Service in the US,
the principles that she puts forward are also applicable to the Irish Health Service.
In this audio clip, she clearly explains how this can be done. Performance Management helps to set the goals.
These will include the clear definition of where you are through data collection and on going measurement.
Lucia`s ideas present how improvements can be made.

Click on the audio icon to hear Lucia present her ideas.
If you are interested in training in the Continuous Improvement area, click on the Course Outlines below.

qihc-lucia-berte-interview.mp3